OF STANDARD
AND REPUTATION NEW ERA CHECK YOUR STANDARD MANAGEMENT CHECK YOUR STANDARD MANAGEMENT OF STANDARD
AND REPUTATION NEW ERA CHECK YOUR STANDARD MANAGEMENT OF STANDARD
AND REPUTATION NEW ERA

We combine Mystery Shopper audits with AI
analytics to build organizations operating at a 5★ level

Why do most companies lose out to the competition?

Why Marketing
is Not Enough

  • Marketing attracts attention
  • Operational standards determine your profit margin
  • Online reputation reveals the truth about your business

The NowaComm System. Data that builds profit.

We combine the rigor of real-world audits with the precision of Artificial Intelligence.

OPERATIONAL STANDARD
5★ rigor and "hard" procedure audits at your facility.
REPUTATION ANALYTICS
Deep analysis of reviews and digital trends affecting sales.
BRAND PROTECTION
24/7 monitoring and ready-to-use crisis response procedures.

Total reputation management.

Hybrid Audit
(MSPA & Online)

A unique combination of online data analysis and a visit from a Certified Mystery Shopper. Discover the truth about your company.

Strategy & Team Training

We provide training in Service Excellence and difficult customer handling, based on the standards of Europe's finest hotels.

Monitoring & AI Tools

24/7 surveillance of online reviews and sentiment. We detect brand threats before they turn into a crisis.

Crisis Management

Crisis management based on solid operational experience. We extinguish brand and internal "fires".

Implementation Process 5★

I

Discovery

Analysis of the business model and guest touchpoints

II

Audit (Human + AI)

Simultaneous auditor visit and digital reputation analysis

III

Strategy & Growth

Implementation of the Standards Manual and training

Cooperation Levels

Each level of the system is based on the mystery shopper methodology and digital reputation analysis, developed within the 5★ standards framework.

FOUNDATION
Diagnosis of quality and its online reflection.
  • Mystery Shopper Audit
  • AI Review Analysis
  • Strategic Report
  • Target
  • Hotels & Restaurants
  • Service Companies
  • clear diagnosis
START THE DIAGNOSIS
STANDARD 5★ SYSTEM
Building a measurable culture of quality.
  • Cyclic audits
  • Manual implementation
  • Leadership team training
  • Target
  • Premium Hospitality
  • Chains & Clinics
  • increase in ratings and margins
IMPLEMENT THE SYSTEM
REPUTATION CONTROL
Constant protection and narrative control.
  • 24/7 review monitoring
  • AI Social Listening
  • Crisis procedures
  • Target
  • Brand-sensitive facilities
  • Luxury brands
  • consistent communication
PROTECT YOUR BRAND
ENTERPRISE STANDARD
Strategic operating system
  • Process and culture audit
  • Offline + AI integration
  • Dedicated Standard Manager
  • Target
  • Large corporations
  • Franchise chains
  • stability and scale
STRATEGIC DISCUSSION

Real results. Real standards.

CHALLENGE

  • A 3★ hotel with a declining rating.
  • Reliance on OTAs (Booking) and a decline in direct bookings.
  • The lack of a consistent standard and oversight of online reviews.
0

ACTION: NOWACOMM SYSTEM

  • Offline + AI: A mystery shopper audit combined with an analysis of over 400 online reviews.
  • Strategy: Mapping the guest journey and identifying critical issues (slow response times, lack of standards).
  • Implementation: Implementation of 5★ standards and training of the operations team.

RESULTS (AFTER 6 MONTHS)

0
  • Average Google rating
+ 0 %
  • Increase in direct bookings
+ 0 %
  • Increase in revenue per guest

Ready to achieve the same results in your business?

The NowaComm system was designed
to improve standards and increase revenue at the same time.

Plan a strategic meeting

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